Stein Mart®

Service

Our service philosophy, with its focus on serving others, is an integral part of the Stein Mart mission. Since our customers, both external and internal, are the most important part of our business, our goal is to satisfy and delight them at every opportunity. By treating customers in a friendly, professional and respectful way, you can build trusted, lasting relationships. With this in mind, we believe in a service philosophy that is fun and exciting, energizes the work environment and provides excellent service to our customers.
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Our service philosophy, with its focus on serving others, is an integral part of the Stein Mart mission. Since our customers, both external and internal, are the most important part of our business, our goal is to satisfy and delight them at every opportunity. By treating customers in a friendly, professional and respectful way, you can build trusted, lasting relationships. With this in mind, we believe in a service philosophy that is fun and exciting, energizes the work environment and provides excellent service to our customers.
Have Fun Enjoy yourself, be spontaneous and be creative. We learn new ways to succeed and create exciting opportunities by suspending the idea that we are bound by limits. Finding ways to play at work allows us to discover fresh ideas and reach higher levels of performance.
Do The Unexpected See every moment as a possibility to make a positive impact on others. It starts by focusing on one person and doing something unexpected or out of the ordinary for that person taking that extra step you didn’t have to. When they least expect it or when they need it most, make it happen and make their day!
Listen Carefully Be there for other people. Give someone your undivided attention by listening from their perspective and feeling what they are feeling. You are connected and you are making a difference. Get out of your own "world" and be in the "world" of another person. What an interesting place to be!
Choose Your Action Know that you alone are responsible for choosing your actions and attitudes...every moment of every day. You are responsible for the way you react to what life places in your path. When you realize this, you gain tremendous personal power to choose to act in ways that can help you grow and be successful. Our service philosophy at Stein Mart builds upon these principles and allows us to create new and exciting ways of doing what we do. It gives us all a common ground for understanding who we want to be as a company, and each person finds different ways to bring these ideas to life. When a community of people commit to these principles the effect is powerful, creating a higher quality of life at work and allowing us to unleash our full potential.