Service Consultant

Job Description

Overview

We are…

Stein Mart is a national off-price retailer offering designer and name-brand fashion apparel, home décor, accessories, and shoes at everyday discount prices. Stein Mart provides real value that customers love in over 280 stores across the United States and online. Apply today and join the team!

 

At Stein Mart, our purpose is to inspire our customers to look and feel special while saving money. Six values support our purpose, guide our behavior and smartly move us along our path to accomplishing our goals. Embracing this purpose and demonstrating these values will bring out the best in us every day and our customers will feel special every time they interact with us.

 

We value...

Hospitality

We are welcoming, friendly and look for ways to make you feel special

High Standards

We are accountable for our actions and challenge ourselves to proactively improve

Urgency       

We move with speed and purpose to achieve success

Caring           

We are kind and concerned for the well-being of every person

Bold

We are empowered to be innovative and resourceful

Simplicity

We make things easy for people to shop and work with us

 


Responsibilities

Store Performance

  • Role model company values.
  • Assist store in meeting or exceeding sales objectives.
  • Assist store in meeting or exceeding credit card acquisition goals.

Customer Service

  • Provide exceptional customer service.
  • Run registers/POS terminals and checkout processes.

Operational Standards

  • Maintain optimum retail space staffing levels to deliver an exceptional customer experience while adhering to budgetary goals.
  • Collaborate with corporate partners to participate in promotions and events.
  • Direct inventory management and ensure retail space staff is trained with inventory management policies and procedures.
  • Ensure all daily tasks are completed by staff members (end of day report, shipment confirmation, marketing confirmation).
  • Maintain a safe and secure work area.
  • Package online orders (Ship from Stores).
  • Follow Company policies and procedures to control inventory.
  • Receive and check in merchandise.
  • Assist in minimizing loss of company assets.

Qualifications

Education and Experience

  • High school graduate or equivalent (GED) preferred. Basic literacy and numerical skills: demonstrated abilities to read, write, and count. 1-3 years prior retail or customer service experience.

Physical Requirements

  • Moderate physical effort required. Standing and walking will constitute 95% of a work shift. Stooping and lifting various merchandise contents of up to 30 lbs. on an as needed basis. Ability to identify colors.

Technical Skills

  • Demonstrated expertise in merchandising skills, numeric reasoning to include proficiency in: adding, subtracting, multiplying, dividing, and calculating percentages. Computer knowledge and experience in a Microsoft Suite environment for email and to navigate the internet.

Behavioral Attributes

  • Demonstrated ability to effectively communicate verbally. Should exhibit a strong customer centered focus and interest in working with people. Willingness to interact and cooperate in working with others. Detail oriented. Takes initiative, follows-through and completes tasks. Ability to work a flexible work schedule, including some nights and weekends.